Complete information reduces unnecessary back-and-forth and helps define the correct next step.
Include what is currently available
0 1 Company and contact name
0 2 Project city and site location
0 3 Facility or industry type
0 4 Main issue, objective or fault
0 5 Current operating or project stage
0 6 Available photos, videos, drawings or BoQ
0 7 Expected schedule
0 8 Requested scope: assessment, design, supply, execution or commissioning
Email first
Use email for drawings, formal records and attachments. Use WhatsApp for quick coordination. Call only when the issue is urgent.